Privacy Policy

Privacy Policy – Cheshire House & Estate Clearance & Lilli's Place

1. Introduction

This Privacy Policy explains how the Partners of Cheshire House & Estate Clearance and Lilli's Place collect, use, store, and protect personal information. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services or purchasing from our online shop, customers agree to the terms of this policy.

2. Who We Are

This policy applies to:

Cheshire House & Estate Clearance (service-based business)
Lilli's Place (online retail shop)

Both operated by the Partners. We are the "data controller" for all personal information collected.

3. Information We Collect

We only collect information necessary to provide our services or process orders.

For clearance services:

Name
Address
Contact details (phone, email)
Access instructions
Job details and notes
Payment information (processed securely via third-party providers)

For online shop orders:

Name
Delivery address
Email address
Order details
Payment information (processed securely via payment processors)

Automatically collected (online shop):

Basic device information
Website usage data
Cookies (if enabled)

We do not collect sensitive personal data unless required for legal reasons.

4. How We Use Personal Information

We use customer information to:

Process orders
Arrange deliveries
Provide clearance services
Contact customers about bookings
Handle returns, refunds, or complaints
Maintain business records
Comply with legal obligations (e.g., tax records)

We do not use customer data for automated decision-making.

5. Legal Basis for Processing

We process personal data under the following lawful bases:

Contract: To fulfil orders or provide services
Legal obligation: To maintain financial records
Consent: For marketing communications (only if opted in)
Legitimate interest: To improve our services and respond to enquiries

6. Sharing Personal Information

We only share data when necessary, including with:

Delivery couriers
Payment processors
Accounting software
Legal or regulatory authorities (if required)

We never sell or trade customer data.

7. Data Storage & Security

We protect personal data by:

Using secure, password-protected devices
Storing digital records securely
Restricting access to authorised partners only
Using reputable third-party services with GDPR compliance

If a data breach occurs, we will follow our Data Breach Procedure and notify affected individuals where required.

8. Data Retention

We keep personal data only as long as necessary:

Order records: 6 years (legal requirement for tax)
Clearance job notes: 6–12 months
Emails: Up to 12 months
Marketing consent records: Until withdrawn

After retention periods expire, data is securely deleted.

9. Customer Rights

Under UK GDPR, customers have the right to:

Access their personal data
Request corrections
Request deletion (where legally permitted)
Object to marketing
Request a copy of their data
Withdraw consent at any time

We respond to all requests within 30 days.

10. Cookies (Online Shop)

If our website uses cookies, customers will see a cookie banner allowing them to:

Accept
Reject
Manage preferences

Cookies may be used for:

Website functionality
Analytics
Shopping cart features

Customers can disable cookies in their browser settings.

11. Marketing Communications

We only send marketing emails if a customer has explicitly opted in. Customers can unsubscribe at any time.

12. Third-Party Services

We use trusted third-party providers such as:

Payment processors
Courier services
Website platforms
Accounting software

These providers may process data on our behalf and must comply with GDPR.

13. Contact Information

For privacy enquiries, data requests, or concerns, customers can contact us via:

Email
Website contact form
Business phone number (if provided)

We aim to respond within 2–3 working days.

14. Complaints to the ICO

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). You can contact them at www.ico.org.uk or by calling 0303 123 1113.