Accessibility Statement

At Lilli’s Place, we are committed to ensuring our website and services are accessible to everyone, including people with disabilities. We aim to meet the WCAG 2.1 AA accessibility standards and continually improve usability for all visitors.


1. Our Commitment to Accessibility

We strive to make our website:

  • Easy to navigate

  • Clear and readable

  • Compatible with assistive technologies

  • Accessible on mobile, tablet, and desktop devices

We believe accessibility is an ongoing responsibility and part of providing excellent customer care.


2. Measures We Take

To support accessibility, we:

  • Use clear, simple language

  • Maintain consistent navigation

  • Ensure text has sufficient colour contrast

  • Provide alt‑text for images where appropriate

  • Label forms and interactive elements clearly

  • Avoid relying solely on colour to convey information

  • Allow text resizing through browser settings

  • Test compatibility with screen readers and assistive tools


3. Accessibility Features on Our Website

Our website includes:

  • Keyboard‑friendly navigation

  • Responsive design

  • Descriptive headings and link text

  • Structured content for readability

  • Alt‑text for product images and key visuals


4. Areas We Are Improving

We are actively working to improve:

  • Full alt‑text coverage across all images

  • Enhanced compatibility with older screen readers

  • Additional testing with assistive technologies

  • Improved form accessibility and error messaging

If you encounter any issues, please let us know so we can fix them quickly.


5. Third‑Party Content

Some parts of our website rely on third‑party platforms (e.g., payment processors, embedded content, social media links). We do not control the accessibility of these services, but we choose providers that aim to meet accessibility standards.


6. Feedback and Contact Information

We welcome feedback on accessibility and usability.

If you experience any difficulty using our website or accessing information, please contact us:

  • Email: info@lillisplace.co.uk

  • Website contact form

We aim to respond within 2–3 working days.


7. Legal Compliance

This Accessibility Statement is supported by the Equality Act 2010, which requires businesses to make reasonable adjustments for disabled users.

We take this responsibility seriously and will make adjustments wherever possible.


8. Ongoing Review

This statement is reviewed annually or whenever significant website changes are made.


9. Governing Law

This statement is governed by the laws of England and Wales.